“When you have a 19- or 20-year-old who wants to die, that is totally heartbreaking.”

Suicide in the military is a growing concern and in 2012, more troops died by their own hand than in combat.

There are men and women devoted to helping veterans through their darkest hours. They work at the Veterans Crisis Line, the national suicide prevention hotline run by the US Department of Veterans Affairs.

Four of them sat down for StoryCorps to talk about their most memorable calls.

Elizabeth Olson is a “responder” at the hotline and the mother of two career service members.

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Recorded in Canandaigua, New York
Music Info: "Water From The Same Source" by Rachel's from the album "Systems / layer".
Produced by Yasmina Guerda
Facilitated by Anita Rao
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Click here for the transcript.