Ron Kroenke and Shannon O’Donnell

Piano tuner Ron Kroenke tells his friend Shannon O’Donnell about a meaningful experience he had while tuning a piano at a nursing home during the Christmas season. When he arrived, the residents gathered around for what they thought would be a concert, but were disappointed to learn that it was only a tuning. As he was finishing up, one resident came up to him and told him, “I’ve been sitting here the whole time and I’ve been watching what you do and I can tell that you’re the kind of person who would never walk away from this piano until everything was just so.”

Originally aired December 14, 2007, on NPR’s Morning Edition.