Per Diem Facilitator, Chicago StoryBooth
Per Diem Facilitator
Regional Manager, Chicago StoryBooth
Per Diem, Casual
Facilitators are the public face of StoryCorps and work to carry out our mission.
Facilitators welcome participants to the recording site, orient them to the interview process, handle the technical and administrative aspects of recordings, and do whatever they can to make the StoryCorps experience a positive one for participants and partner organizations.
Facilitators listen carefully and guide participants during interviews, log content, and assume the role of interviewer when a participant comes alone. Facilitators are responsible for data entry, archival activities, reporting, and other tasks necessary to the preservation of interviews and upkeep of the recording space and equipment.
The Per Diem Facilitator position is an on-call, as-needed position, based out of our Chicago StoryBooth. When Facilitators are not able to cover a shift (or shifts), StoryCorps’ Per Diem Facilitators are contacted and offered the hours. The hours of the Per Diem Facilitator position depend entirely on the availability of work and will vary week to week.
Some of the Per Diem Facilitator’s shifts will take place in our Chicago StoryBooth, and some of the shifts will require travel. These trips, recorded through our National service, in which Facilitators bring portable recording equipment to an offsite location (e.g., an organization, school, church, event, etc.) to record up to six interviews per day, could range from one Chicago-area recording day to week-long recording trips to anywhere in the U.S. Per Diem Facilitators are part of the Interview Collection Department and report to the Regional Manager, Chicago StoryBooth.
Essential Duties and Responsibilities
- Welcome participants and guide them through the interview process, asking questions as appropriate
- Exhibit sensitivity to the special needs of all participants and to those of specific target populations of StoryCorps initiatives
- Handle all technical aspects of making the recordings
- Act as interviewer with solo participants
- Perform data entry and archival processing tasks to ensure preservation of interviews and an accurate record the day’s activity
- Actively guide the content of any interviews conducted with participants who have been specially recruited by the Production Department
- Identify tape from interviews to be considered for broadcast
- Solicit donations from participants; accurately process and record transactions
- Professionally represent StoryCorps to the public and actively promote the StoryCorps mission
- Resolve issues and improve services; look to proactively solve day-to-day problems
- Perform other tasks to support the Chicago StoryBooth and the Interview Collection Department, as assigned
Knowledge, Skills, and Qualifications
- High school diploma or equivalency plus 3 years of relevant professional experience, or 2 or 4-year college degree plus 1 year of relevant professional experience
- Ability to work evenings and weekends and to travel on short notice (e.g. for field recordings lasting one day to one week)
- High school diploma or equivalency
- Excellent driving skills and a valid driver’s license
- Excellent interpersonal, written, and verbal communication skills, including public speaking skills
- Solid organization skills, multi-tasking ability, and attention to detail
- Strong conflict negotiation and collaborative skills
- Ability to be flexible and adaptable in order to contribute to problem-solving activities within a growing, changing organization
- Excellent customer service skills
- Cultural competence and the ability to work successfully with diverse groups of people
- Working knowledge of Microsoft Office and web-mail (e.g., G-mail)
- Comfort in learning and working with new equipment (e.g., audio recording equipment, digital cameras)
- College degree
- Ability to communicate clearly in Spanish and English, both orally and in writing
- Proficiency on a Mac platform
- Experience with audio recording equipment
Occasionally, Facilitators must transport a bag (25 lbs) and a Field Recording Kit (40 lbs, on wheels) usually via car service; it is possible that if Facilitators travel via airplane, they would need to transport and lift the equipment into overhead bins along with managing their own luggage
All positions at StoryCorps are filled without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, HIV/AIDS status, veteran status or any other characteristic protected by law. All are encouraged to apply.