Managing Director, StoryBooths & Interview Collection

Job Title: Managing Director, Interview Collection
Divisions: Interview Collection
Location: Brooklyn, NY
Reports To: Chief Program Officer
Status: Full Time, Regular

Position Overview:

The Managing Director oversees the Interview Collection Department, which has been created to improve and align operations, training, and practice in interview facilitation and community engagement across StoryCorps’ regional and travelling Booth-based programs (StoryBooths and MobileBooth) and National recording team.

The 3 key teams of the Interview Collection Department include:

  • StoryBooths: currently consists of three (3) local StoryBooth programs, in San Francisco, Atlanta and Chicago
  • MobileBooth: which travels to ten (10) locations annually, partnering with local radio stations and community organizations for 4-6 week recording engagements
  • National: working with outreach partners and fee-for-service clients to execute custom, on-site recording days

The Managing Director is responsible for ensuring that all Interview Collection teams successfully engage and positively impact the communities they serve or visit, ensuring effective partnerships, a wide diversity of participants, and continuous improvement in customer service and overall operations. The Managing Director sets annual goals for the StoryBooths and National team that support funder deliverables and strategic organizational priorities and goals.

The Managing Director oversees a department of twenty (20) full-time staff and directly supervises 5 senior staff: four (4) Managers and one (1) Associate Director. The Managing Director is a member of StoryCorps’ senior leadership team, and collaborates with other StoryCorps Directors and Managers on the development and execution of interdepartmental programs as well as training, annual goal-setting and organization- wide program planning.

StoryCorps records, shares, and preserves stories for a diverse range of American voices – from our Griot Initiative to preserve stories of African Americans, to our Historias initiative to collect the experience of Latinos. The Managing Director, Interview Collection requires demonstrated experience engaging diverse communities in consonance with the organization’s efforts towards creating accessibility for numerous communities and meeting participant demographic targets.

Essential Duties and Responsibilities:

Program Planning and Funding Support

  • Provide management oversight to the development and concretization of the annual Mobile Tour plan, researching and identifying viable Mobile Tour partner stations, taking into account demographic diversity deliverables, funder requirements, and other factors.
  • Oversee the creation and development of annual interview, participant diversity, community outreach, and event-based goals for each of the StoryBooths, National, and the Mobile Tour. Ensure that program goals and funder deliverables are met on time and within budget.
  • Provide leadership in cross-departmental planning to ensure effective collaboration regarding Initiative deliverables, trainings, new projects and organizational goals.
  • Work closely with Development and Custom Services to secure and sustain new and existing revenue streams to support each geographical StoryBooth setting, the National team, and the Mobile Tour.
  • Oversee timely creation of reports for all funders of the Mobile Tour and StoryBooths.

Continuous Improvement & Operational Efficiency

  • Plan and oversee Mobile and the StoryBooths’ effective implementation of the StoryCorps app through partnerships with local community-based organizations and stations.
  • Oversee consistent implementation of operational recommendations emerging from a variety of interdepartmental project teams
  • Create, review and evaluate policies, procedures and systems that support and improve Mobile, National, and StoryBooth operations.
  • Travel regularly and nationwide for the purpose of Mobile Tour and StoryBooth oversight and supervision.
  • Perform other duties to support the Interview Collection Department and Programs division, as assigned.

Community Engagement & Partnerships

  • Provide leadership oversight to each StoryBooths’ and the Mobile Tour’s outreach work to ensure participation by a diverse range of participants, in consonance with organization-wide participant diversity targets.
  • Oversee and manage key relationships with program funders, local radio partners, and host sites.
  • Function as a senior leadership liaison to the Marketing & Communications Department to ensure brand & program awareness on a national scale (via programs’ digital presence, press releases, major events in cities, etc.)

Staff Hiring and Training

  • Oversee recruitment, training and managerial responsibilities for twenty (20) staff members with direct supervision of five staff and four remotely managed programs.
  • Build on best practices of all Interview Collection programs to improve upon and deliver engaging, effective training to all Interview Collection staff.

Knowledge, Skills, and Qualifications:
Required:

  • Bachelor’s degree
  • Minimum 7 years’ experience in planning and management of mission-driven programs within a non-profit setting
  • Minimum 7 years’ experience supervising and recruiting staff, leading effective supervisory and team meetings, encouraging staff to perform at a high level, evaluating staff, and addressing performance issues
  • Minimum 5 years’ experience managing remote teams of staff
  • Experience working with grants and grant writing
  • Evidenced commitment to interdepartmental, interdisciplinary team approach to work; strong conflict resolution and collaboration skills
  • Excellent interpersonal, written and verbal and communication skills
  • Strong organizational skills, multi-tasking ability and attention to detail
  • Excellent analytical and problem-solving skills; demonstrated ability to prepare effective and accurate reports, both narrative and quantitative
  • Working knowledge of Microsoft Office word processing, spreadsheet, e-mail and database software; must be comfortable learning and using new technology
  • Able to be flexible and adaptable in order to contribute to problem-solving activities within a growing, changing organization
  • Demonstrated commitment to mission of StoryCorps

Preferred:

  • Master’s degree in Public Administration, Social Work, or related field
  • Ability to communicate clearly in Spanish and English, both orally and in writing

Application Instructions:

To apply, please send your cover letter and resume to employment@storycorps.org and include your last name and the position title in the subject line: for example, “Jones – Managing Director, Interview Collection.” Include your cover letter and resume as attachments titled “YourNameLetter” and “YourNameResume.” In your cover letter, please tell us how you found out about this opportunity and whether you have applied for a position at StoryCorps in the past.

StoryCorps seeks to hire staff who reflect the diversity of the communities we serve. All positions at StoryCorps are filled without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, HIV/AIDS status, veteran status or any other characteristic protected by law. All are encouraged to apply.

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