Development Coordinator

Job Title: Development Coordinator
Department: Development
Division: Development
Location: Brooklyn, NY
Reports To: Director, Special Events & Individual Giving / Chief Development
Status: Full-Time, Regular

ABOUT STORYCORPS

Founded in 2003 by MacArthur Fellow Dave Isay, StoryCorps has given more than 400,000 people the chance to record interviews about their lives, pass wisdom from one generation to the next, and leave a legacy for the future. StoryCorps shares edited excerpts of these interviews through popular weekly NPR broadcasts, animated shorts, digital platforms, and bestselling books. We do this to remind one another of our shared humanity, to strengthen and build the connections between people, to teach the value of listening, and to weave into the fabric of our culture the understanding that everyone’s story matters.

POSITION OVERVIEW

StoryCorps’ Development department is a dedicated group of professionals who work diligently to meet the organization’s ambitious fundraising goals. We’re looking for a skilled database and development professional to join our team to manage a database of over 250,000 constituents from across the US, and support the Development department in our Brooklyn, NY headquarters.

As a key member of StoryCorps’ Development department, the Development Coordinator will be responsible for organizing information within our database (SalesForce), coordinating database needs for communications efforts to donors and prospective donors, and ensuring donor gifts are entered and acknowledged in a timely manner.

The Development Coordinator position will work directly with the Director of Special Events & Individual Giving, the Director of Institutional Giving, and the Chief Development Officer at StoryCorps. The Development Coordinator will also coordinate with all Development team members to ensure the integrity of StoryCorps’ database, while also building a more robust catalog of donor information for segmentation purposes.

Ideal candidates for the position are hardworking and detail-oriented with an enthusiasm for database organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Data entry, Data organization, and Report-building:

Manage daily entry and reporting of organizational contributions within SalesForce
Coordinate Direct Marketing lists for annual appeals
Create accurate reports of donor segmentation for use within appeal and stewardship e-mail communications
Ensure the integrity of the data in the database and clean up data when necessary
Track and report on vital information obtained from donor behaviors garnered through our integrated e-mail platform service and our constituent database
Chronicle and report on direct mail solicitations results and message testing
Generate donor lists for annual reports, Board Give/Get reports, and other various internal and external donor reporting
Track and record progress for moves management system within database for all portfolios
Create lists and deploy Development e-blast and donor communications (e.g., to participant donors, sustaining members, corps members etc.)
Track and report on vital information obtained from donor behaviors garnered through our integrated e-mail platform service and our constituent database

Donor acknowledgment and donation information outreach:

Ensure donor gifts are acknowledged in a timely manner
Track and update any failed transactions within the database
Perform outreach to donors to update donor records and credit card information for monthly donors
Send weekly donor reports to Development and Finance Teams
Send monthly participant donation reports to Development and Finance Teams

Set up and update systems to ensure the utilization of SalesForce as the main income-tracking database for the
organization:

Work directly with our Digital and Finance teams to create and implement systems to streamline process of tracking all income for the organization
Build out platforms within SalesForce to track annual income not currently being tracked within the database in coordination with Digital Team
Work directly with our Digital and Finance teams to reconcile income on a monthly basis

Support the Development Department:

Update Institutional Giving Calendar as needed, and make sure requests are being fulfilled
Update the External Email Schedule, in coordination with Marketing & Communications and Development as needed
Performs other duties to support the Development department, as assigned

Other (As Assigned):

Coordinate with the Marketing & Communications and Digital & Technical Innovation Departments to create segmentation reports to be utilized with annual communications strategy to donors
Perform additional duties to the Development department, including:
In-house mailings four times a year
Donor research/wealth screening
Creating best practice documents in reference to database organization

KNOWLEDGE, SKILLS & QUALIFICATIONS

Required:

College degree, or equivalent combination of education and professional experience
At least 2 years of donor database and CRM experience and knowledge of the moves management process
Excellent interpersonal, written, and verbal communication skills; ability to communicate information clearly and with a warm and friendly tone, through both email and phone correspondence
Ability and desire to provide excellent and responsive customer service
Knowledge of building and evolving organizational aspects of database management
Solid organization skills, multi-tasking ability, and attention to detail
Ability to be flexible and adaptable in order to contribute to problem-solving activities within a growing, changing organization
Cultural competence and the ability to work successfully with diverse groups of people

Preferred:

Experience with SalesForce donor database and MailChimp
Experience with SalesForce applications (Brickwork, IATS, etc.)
Experience working with Classy and Stripe donation systems

HOW TO APPLY

To apply, please send your cover letter and resume to [email protected] and include your last name and the position title in the subject line: for example, “Jones – Development Coordinator” Include your cover letter and resume as attachments titled “YourNameLetter” and “YourNameResume.” In your cover letter, please tell us how you found out about this opportunity and whether you have applied for a position at StoryCorps in the past.

StoryCorps seeks to hire staff who reflect the diversity of the communities we serve. All positions at StoryCorps are filled without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, HIV/AIDS status, veteran status or any other characteristic protected by law. All are encouraged to apply.