"When Moises Rivas was hired, I was assigned to train him."

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"He's the reason I'm here. "

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"She said, 'Stacy, I've gotta go,' and she hung up on me."

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"The last picture she saw was one of me."

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"I didn't even think twice."

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"It was just happenstance that he happened to be there."

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"He's always been on my mind ever since then..."

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"There's a form we fill out and it's called 'On My Death.'"

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"We got to the World Trade Center in a matter of minutes."

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"It was Christine's first trip in an airplane."

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"I called his name into the phone over and over..."

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"He described what he used to feel when he came home every night..."

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"We were together for 22 years..."

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"I thought he was the goofiest guy I had ever met..."

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"She was everything to me."

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"I was focusing on him coming home."

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"The initial impression was as if we had walked out of the audience and became part of the show..."

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"We were among the first twenty steel burners to go in there."

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"I think like a lot of families we had the 'missing' posters up."

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"He had long eyelashes that any woman would die for."

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"We used to call her pigeon because she was small..."

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"Claudia, to me, was very beautiful."

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"We tried calling the fire house and none of the men were there."

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"After we lost our daughter, we lost everything."

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"I remember pacing back and forth and pacing back and forth..."

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"One thing that I do remember, very vividly and clearly, is the impact."

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"Everything I touched burned my hands."

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"She asked me if I would like to go spend my birthday at the Windows of the World."

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"I really didn't talk much about the site in the beginning."

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"John was a large, awkward kid."

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"I said, 'I know you think I'm crazy, but I want to cook for you."

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"There were people above that were in much more dire need than the rest of us..."

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"Both of the boys would call me when they were working."

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"He just won't get out of my mind..."

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"We used to joke that he was like Clint Eastwood..."

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"You were going to take me down the rest of the way and not stop."

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"When I met Michael I was 14 years old."

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"When he was five, we went into a candy store..."

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"When I used to hug him, the whole world disappeared..."

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"He was tough on the outside—big, big, soft guy on the inside."

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"His sister idolized him."

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"Her eyes sparkled to me. One day they were blue; the next day they were green."

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"He was a high adventurer."

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"How do you think you've changed?"

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"One of the cops said, 'Oh, you think you can do better?'"

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