"She said, 'Stacy, I've gotta go,' and she hung up on me."
"The last picture she saw was one of me."
"We got to the World Trade Center in a matter of minutes."
"It was Christine's first trip in an airplane."
"I called his name into the phone over and over..."
"I thought he was the goofiest guy I had ever met..."
"I was focusing on him coming home."
"The initial impression was as if we had walked out of the audience and became part of the show..."
"We were among the first twenty steel burners to go in there."
"I think like a lot of families we had the 'missing' posters up."
"He had long eyelashes that any woman would die for."
"We used to call her pigeon because she was small..."
"Claudia, to me, was very beautiful."
"We tried calling the fire house and none of the men were there."
"After we lost our daughter, we lost everything."
"I remember pacing back and forth and pacing back and forth..."
"One thing that I do remember, very vividly and clearly, is the impact."
"Everything I touched burned my hands."
"She asked me if I would like to go spend my birthday at the Windows of the World."
"I really didn't talk much about the site in the beginning."
"John was a large, awkward kid."
"I said, 'I know you think I'm crazy, but I want to cook for you."
"There were people above that were in much more dire need than the rest of us..."
"Both of the boys would call me when they were working."
"He just won't get out of my mind..."
"You were going to take me down the rest of the way and not stop."
"When I met Michael I was 14 years old."
"When he was five, we went into a candy store..."
"When I used to hug him, the whole world disappeared..."
"He was tough on the outside—big, big, soft guy on the inside."
"His sister idolized him."
"Her eyes sparkled to me. One day they were blue; the next day they were green."
"He was a high adventurer."
"How do you think you've changed?"