“If you need me to hold your hand, I'm there.”

Any subway system as large as New York City’s is bound to have delays.

But one Friday morning, September 13, 2013, Laura Lane was a passenger on a train that stalled underground for two hours.

Laura was so impressed with the how the subway conductor, Paquita Williams, handled the situation, that she wanted to learn more about her.

Recorded in

Recorded in New York City, New York
Music Info: "Saunter" by Podington Bear from the album Backbeat
Produced by Jasmyn Belcher
Facilitated by John White
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