Bilingual Mobile Facilitator
Bilingual Mobile Facilitator
Brooklyn, NY; Mobile
Associate Manager, Mobile Tour Outreach (when in Brooklyn, NY);
Regional Manager, MobileBooth (when on road)
Temporary (Twelve Months), Full-Time, Exempt;
June 16, 2014 – June 2015 (specific date TBD).
Facilitators are the public face of StoryCorps, and work to carry out our mission.
Facilitators welcome participants, orient them to the interview process, handle the technical and administrative aspects of recordings, and do whatever they can to make the StoryCorps experience as positive as possible. Facilitators listen carefully to and guide participants during interviews, log content, and assume the role of interviewer when a participant arrives alone. Facilitators are responsible for data entry, archival activities, reporting, and other tasks necessary to the preservation of interviews and upkeep of recording space and equipment.
A MobileBooth is an Airstream trailer outfitted with a recording studio that travels the country year-round collecting stories. The MobileBooth partners with local public radio stations for 4-6 weeklong visits to towns and cities nationwide. Two Facilitators and one Manager staff the MobileBooth.
Mobile Facilitators spend roughly 75 percent of their time on the road and 25 percent of their time working at StoryCorps' Brooklyn headquarters. While assigned to StoryCorps Headquarters in Brooklyn, the Facilitator performs administrative tasks to support community outreach and the department as a whole, and is supervised by the Associate Manager, Mobile Tour Outreach, and also takes direction from the Associate Manager, Mobile Tour.
StoryCorps seeks to record stories from a diverse range of American voices – from our Griot Initiative to preserve stories of African-Americans, to our Historias Initiative to collect the experiences of Latinos – and candidates with experience working with Black/African American, Latino, and Asian American communities are strongly encouraged to apply.
Schedule & Training Requirements:
- On the road:
- The Facilitator will work five days per week with two days off per week; each weekly schedule varies depending on booth location. Typical hours on the road are 9:00am – 8:00pm.
- In the office:
- Facilitators work full-time (40 hours per week) Monday – Friday.
Excellent benefits package that includes medical, dental, vision, Flexible Spending Accounts, 403(b) Retirement Savings Plan, Employee Assistance Plan, pre-tax transit benefits, and paid time off (vacation, sick leave, personal days, and holidays).
Essential Duties and Responsibilities
On the road:
- Welcome participants and guide them through the interview process, asking questions as appropriate
- Handle all technical aspects of the recording process
- Perform data entry and archival processing tasks to ensure preservation of interviews and an accurate record of the day's activity
- Act as interviewer with solo participants
- Exhibit sensitivity to the special needs of all participants and to those of specific target populations of StoryCorps special initiatives and diversity goals
- Identify tape from interviews to be considered for national and local broadcast
- Solicit donations and enrollment in StoryCorps' membership program from participants; accurately process and record transactions
- Perform minor maintenance and cleaning of recording equipment, venues, and sites
- Work with the Manager to continually improve services at the MobileBooth, proactively problem-solve issues that arise, and promote the program
In the office:
- Support the Associate Managers with community outreach and logistical planning of the Mobile Tour
- Perform demographic research on upcoming MobileBooth tour stops and research community based organizations
- Conduct reminder calls and distribute emails to community partners
- Communicate with community partners as necessary
- Assist the Associate Managers in creating Advance Reports following Advance Trips to Mobile Booth tour stops
- Set up calendars in StoryCorps reservation system for upcoming Mobile Tour stops
- Perform reminder calls to participants with scheduled appointments; support office staff in filling cancellations
- Coordinate logistics of Mobile Tour stops
- Provide guidance and support to Mobile interns
- Maintain Mobile Tour email account calendar
- Take initiative and proactively problem solve issues that arise with direction from the Associate Manager(s)
- Perform other duties to support the Mobile department, as assigned
Knowledge, Skills, and Qualifications
- Fluency in Spanish, both orally and in writing
- High school diploma or equivalency plus 3 years of relevant professional experience, OR college degree plus 1 year of relevant professional work experience
- At least one (1) year of experience working with diverse communities in a volunteer or professional setting
- Excellent driving skills and a valid driver's license
- Ability to work evenings and weekends, and to be ‘on the road’ for periods of up to 4 months at a time
- Ability and desire to provide excellent customer service
- Excellent interpersonal, written, and verbal communication skills
- Solid organization skills, multi-tasking ability, and attention to detail
- Strong problem-solving skills and the ability to be flexible and adaptable to a growing, changing organization
- Cultural humility and the ability to work successfully with diverse groups of
- Strong conflict negotiation and collaborative skills
- Working knowledge of Microsoft Office (Word, Excel, PowerPoint) and web-mail (e.g. G-mail)
- Comfort with learning and working with new technical equipment (e.g., audio recording equipment, editing software, databases, digital cameras)
- Experience conducting community outreach and engagement with Latino, Black/African American, LGBTQ, and/or Asian American communities is strongly preferred
- College Degree
- Proficiency on a Mac platform
- Familiarity with audio recording equipment
- Work experience in a nonprofit environment
- Carrying/Lifting: While traveling, Facilitators bring 1-2 personal bags; they must be able to carry and lift the baggage (e.g., into the trunk of a car, into overhead bins on an airplane, etc.)
- Pulling/Pushing: Facilitators must be able to push an adult in a wheelchair up a ramp, as needed (approximately 5 times per month).
Application Instructions -
To apply, please send your cover letter and resume to firstname.lastname@example.org and include your last name and the position title in the subject line: for example, “Jones – Bilingual Mobile Facilitator.” Include your cover letter and resume as attachments titled “YourNameLetter” and “YourNameResume.” In your cover letter, please tell us how you found out about this opportunity and whether you have applied for a position at StoryCorps in the past.