Participant Relations Intern

The Participant Relations Intern is an integral part of the StoryCorps team. As a Participant Relations intern, you will have the opportunity to speak with participants on a daily basis and share with them information about the StoryCorps project, interview reservations, and the interview process. In many cases, you will be the first StoryCorps representative that participants speak with, and your role is incredibly important in ensuring the integrity of StoryCorps.

Duties & Responsibilities

Projects may include, but will not be limited to:

Speak and correspond with StoryCorps participants on a daily basis to create, confirm and monitor interview reservations
Log and respond to public queries about StoryCorps
Provide additional participants assistance through mailings, email and phone support
General administrative tasks as needed
Provide weekly quality assurance screens of the StoryCorps call center
Support data collection and reporting on monthly Participant Surveys
Coordinate volunteers for department support needs
Contribute case studies of Customer Service scenarios for staff trainings and development
Share ideas for expanding Participant Relations functions

Ideal Candidate

Excellent interpersonal and rapport-building skills
Pleasant and professional phone persona
Strong attention to detail and tasks assigned
Decisive and consistent work ethic
Ability to function proactively in a fast-paced work environment with multiple responsibilities
Strong problem-solving and multi-tasking skills
Ability to function independently, yet proactively as a team player
Facility with Mac computers and Microsoft Word, PowerPoint and Excel preferred
Background and interest in customer service is a plus
Candidates with education or interest in communications, customer service, and non-profit operations are strongly encouraged to apply

Goals of the Internship

At the completion of the internship, the intern will understand the basic operations of a non-profit business through key customer service, communications, and systems development and training. The intern will be able to play a critical role in the daily feedback and interest received from listeners and participants across the nation.

StoryCorps seeks to hire staff who reflect the diversity of the communities we serve.

All positions at StoryCorps are filled without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, HIV/AIDS status, veteran status or any other characteristic protected by law. All are encouraged to apply.