StoryCorps » About » Employment Opportunities » Internships » Participant Relations Intern

Participant Relations Intern

The Participant Relations Intern is an integral part of the StoryCorps team. As a Participant Relations intern, you will have the opportunity to speak with participants on a daily basis and share with them information about the StoryCorps project, interview reservations, and the interview process. In many cases, you will be the first StoryCorps representative that participants speak with, and your role is incredibly important in ensuring the integrity of StoryCorps.

Duties & Responsibilities
Projects may include, but will not be limited to:

  • Speak and correspond with StoryCorps participants on a daily basis to create, confirm and monitor interview reservations
  • Log and respond to public queries about StoryCorps
  • Provide additional participants assistance through mailings, email and phone support
  • General administrative tasks as needed
  • Communicate with StoryCorps volunteers
  • Help manage the StoryCorps call center
  • Share ideas for expanding Participant Relations functions

Ideal Candidate

  • Excellent interpersonal and rapport-building skills
  • Pleasant and professional phone persona
  • Strong attention to detail and tasks assigned
  • Decisive and consistent work ethic
  • Ability to function proactively in a fast-paced work environment with multiple responsibilities
  • Strong problem-solving and multi-tasking skills
  • Ability to function independently, yet proactively as a team player
  • Facility with Mac computers and Microsoft Word, PowerPoint and Excel preferred
  • Background and interest in customer service is a plus
  • Candidates with education or interest in Marketing, Communications, and Public Relations are strongly encouraged to apply

Goals of the Internship

At the completion of the internship, the intern will understand the basic operations of a non-profit business through key customer service, communications, and systems development and training. The intern will be able to play a critical role in the daily feedback and interest received from listeners and participants across the nation.